Show Hosts

This Podcast is Brought to You By

Joey Coleman

Show Host

Show Host, Professional Speaker, and Chief Experience Composer at Design Symphony

Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Volkswagen Australia, Zappos, and Whirlpool.

His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits.

Joey’s Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers.

Joey received a Bachelor of Arts in Government and International Relations from the University of Notre Dame and a Juris Doctor from The George Washington University Law School. When not speaking to audiences around the globe, Joey enjoys spending time with his amazing wife and two young sons in the mountains of Colorado.

Website – to learn about Joey’s work, see videos of him in action, or book him to speak at your event, check out his website.

Twitter – bahahaha! If you listen to the show, you know that Twitter isn’t the place to find or follow Joey. If you insist, you can go here – but don’t expect much interaction. If you’re a Twitter person, you’ll find a friend in Dan.

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Dan Gingiss

Show Host

Show Host, Professional Speaker, and Chief Experience Officer at The Experience Maker

Dan Gingiss is an international keynote speaker and experience coach who believes that a remarkable customer experience can be your best marketing. He has worked with companies such as SAP, Motorola Solutions, Starwood Retail Partners, Benco Dental, and more.

His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, which was called the “quick and dirty guide to meeting your customers where they live” by Publishers Weekly and named to the Top 100 Customer Service Books of All Time list by Book Authority

He has been named to several notable industry lists, including:

● Top 50 Thought Leaders To Follow on Twitter by ICMI
● Top 25 Customer Service Influencers by Fit Small Business
● Top 100 Digital Marketers by Brand24 and BuzzSumo

Dan earned a B.A. in psychology and communications from the University of Pennsylvania, and an M.B.A. in marketing and strategy from the Kellogg School of Management at Northwestern University. He lives with his family in Chicago.

Website – to learn more about Dan, see a video of him speaking, or book him to speak at your event.

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