Experience This!
Latest Episodes
Episode 108 – From Analog to Augmented – Creating Experiences Everywhere
Join us as we discuss the frustrating process of trying to pay your health insurance premiums, the boundaryless world of augmented reality, and planning your day without using electronics....
Episode 107 – The “Behind the Scenes” Elements and People that Make for a Remarkable Experience
Join us as we discuss the story behind the story of America’s biggest winery, CX heroes who remain behind-the-scenes, and a lifetime warranty that over-delivered. Wines, Horns, and Suitcases...
Episode 106 – Make the Most of the Situation to Create A Remarkable Experience
Join us as we discuss admitting mistakes before your customers notice them, building fans by sharing secret recipes, and revisiting the power of customer evangelism. Reprints, Recipes, and Re-Releases...
Episode 105 – Redesign Your Experiences to Acknowledge the “New Normal”
Join us as we discuss working from home – from a coffee shop, creative evolution to the classroom experience, and how “not juice” became a hit for a juice...
Episode 104 – Get People Talking with a Free Prize Inside
Join us as we discuss talking to customers in uncertain times, a remarkable credit card experience, and the power of Cracker Jack-esque surprises. Canadian Professors, Apple Cards, and Inflatable...
Episode 103 – Adding a Little Sparkle Makes Your Experience Remarkable
Join us as we discuss major shifts in customer expectations, a not-so-average birthday celebration, and turning customers into raving fans. Pivoting, Celebrating, and Dedicating – Oh My! [Dissecting the...