Latest Episodes

  • All Segments
  • Agree To Disagree
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience Points Crossover Segment
  • Experience This Live
  • I Love It - I Can't Stand It
  • Listener Stories
  • Make The Required Remarkable
  • Redesign The Experience
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 108 – From Analog to Augmented – Creating Experiences Everywhere

Join us as we discuss the frustrating process of trying to pay your health insurance premiums, the boundaryless world of augmented reality, and planning your day without using electronics....

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Episode 107 – The “Behind the Scenes” Elements and People that Make for a Remarkable Experience

Join us as we discuss the story behind the story of America’s biggest winery, CX heroes who remain behind-the-scenes, and a lifetime warranty that over-delivered. Wines, Horns, and Suitcases...

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Episode 106 – Make the Most of the Situation to Create A Remarkable Experience

Join us as we discuss admitting mistakes before your customers notice them, building fans by sharing secret recipes, and revisiting the power of customer evangelism. Reprints, Recipes, and Re-Releases...

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Episode 105 – Redesign Your Experiences to Acknowledge the “New Normal”

Join us as we discuss working from home – from a coffee shop, creative evolution to the classroom experience, and how “not juice” became a hit for a juice...

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Episode 104 – Get People Talking with a Free Prize Inside

Join us as we discuss talking to customers in uncertain times, a remarkable credit card experience, and the power of Cracker Jack-esque surprises. Canadian Professors, Apple Cards, and Inflatable...

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Episode 103 – Adding a Little Sparkle Makes Your Experience Remarkable

Join us as we discuss major shifts in customer expectations, a not-so-average birthday celebration, and turning customers into raving fans. Pivoting, Celebrating, and Dedicating – Oh My! [Dissecting the...

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