Latest Episodes

  • All Segments
  • Agree To Disagree
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience This Live
  • I Love It - I Can't Stand It
  • Listener Stories
  • Make The Required Remarkable
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 98 – Providing Great Experiences for Your Customers and the Earth

Join us as we discuss mobile phone cases you can bury in your garden, special privileges for those that make green choices, and the shifting expectations of thirsty customers!...

Play Episode

Episode 97: The Benefits of Delivering Effortless Customer Experiences

Join us as we discuss how Amazon approaches customer service, a nefarious attempt to silence customers, and the unique challenges of replacing a mattress. Servicing, Calling, and Relaxing –...

Play Episode

Episode 96: Pairing Old and New Technologies is the Secret to Great Experiences

Join us as we discuss the connected community of the future, a response to the robot invasion, and paying for anything with one hand behind your back. City Planning,...

Play Episode

Episode 95: It’s The Little Things That Make You Stand Out from the Competition

Join us as we discuss the added difficulty of ordering very large items online, a loss of identity in one major travel industry, and what we love — and...

Play Episode

Episode 94: The COVID-19 Experience

Thanks for joining us for a special episode of the Experience This! Show podcast. Depending on when you first became aware of the novel coronavirus COVID-19 and its impact...

Play Episode

Episode 93: Appeal to New Customers by Creating New Experiences

Join us as we discuss using modern tools to showcase classical art, a museum where kids can touch the exhibits, and how to create even more time to serve...

Play Episode