Latest Episodes

  • All Segments
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  • Experience This Live
  • I Love It - I Can't Stand It
  • Listener Stories
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Episode 80: Using Unexpected Gifts to Create Lifelong Loyalty

Join us as we discuss how past experiences can trigger current emotions, how creative play can produce qualified employment candidates, and how strategic appreciation can keep your customers coming...

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Episode 79: Customers Like to Share Their Remarkable Experiences

Join us as we discuss: A plethora of positive customer experience stories, a debate about all of those subscription boxes, and a man who creates music on the fly....

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Episode 78: Using Artificial Intelligence to Support Your Customers

Join us as we discuss using AI to train your customer service reps, the internal path to entrepreneurial peace, and the ways one customer can positively and negatively impact...

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Episode 77 : Using Customization To Create Lifelong Loyalty

Join us as we discuss: The easiest return ever, a personalized image strategy, and how to dig deep into your personal space and share it with the world. Cooks,...

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Episode 76: How to Create Amazing Experiences Before They Become a Customer

Join us as we discuss the perils of automated outreach, the benefit of taking a few minutes to do your homework before speaking with a prospect, and how your...

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Episode 75: How to Live Up to the Standard of Making a Customer’s Entire Day

Join us as we discuss how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense...

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