Experience This!
Latest Episodes
Episode 122 – Crystal Clean Experiences with Innovative Videos
Join us as we discuss using video to help explain things to your customers, avoiding irrelevance through digital innovation, and a maid service that is doing far more than...
Episode 121 – The Sound and The Story
Join us as we discuss products that provide their own soundtrack, rockstars that aren’t real, and a story that made me want to try a brand new product. Making,...
Episode 120 – Zero In on Small, Personalized Touches
Join us as we discuss a portrait of your pet, zeroing in on customer centricity, and how “mini” — and even “no” — have become big.. Painting, Disrupting, and...
Episode 119 – Using the Power of Nostalgia to Build Customer Connection
Join us as we discuss why your branding may spoil the experience, how to use nostalgia in unexpected ways, and what your culture says about your customer experience. Packaging,...
Episode 118 – I’ll Believe It When I See It
Join us as we discuss encouraging your customers to do business with your competitors, using visuals to connect at every step in the customer journey, and watching how brands...
Episode 117 – Making Your Mark on Brand Ambassadors
Join us as we discuss making your mark on your best customers, why the robots may be coming faster than we think, and how holiday shopping habits are changing...