Episodes

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  • Inside the Numbers
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  • Redesign The Experience
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Episode 124 – A Daily Dose of Personalized Experience

Join us as we discuss a new way to take your vitamins, how government regulations affect businesses, and creating intentional friction in e-commerce. Caring, Legislating, and Preventing– Oh My! Referenced in the Show • Care/of – personalized daily vitamins – receive 50% off your first order using Dan’s affiliate link: https://takecareof.com/invites/dgyygc • Facebook Encourages Regulation • “Friction in...

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Episode 123 – Precision Produces Enhanced Experiences

Join us as we discuss an advertisement with extra special details, cutting edge research on the power of online reviews, and a creative way to get customers to follow your directions. Skiing, Reviewing, and Cooking – Oh My! Referenced in the Show Check out the ad Joey saw from Stellar Equipment that showed the model’s...

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Episode 122 – Crystal Clean Experiences with Innovative Videos

Join us as we discuss using video to help explain things to your customers, avoiding irrelevance through digital innovation, and a maid service that is doing far more than just sweeping and dusting. Fixing, Digitizing, and Cleaning– Oh My! Referenced in the Show Check out the video Dan received from his auto technician: Host Contact...

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Episode 121 – The Sound and The Story

Join us as we discuss products that provide their own soundtrack, rockstars that aren’t real, and a story that made me want to try a brand new product. Making, Faking, and Salting – Oh My! Host Contact Information Email Dan: Dan@dangingiss.com Tweet Dan Gingiss: @DGingiss Email Joey: JoeyC@JoeyColeman.com DanGingiss.com JoeyColeman.com Subscribe to Experience This on Apple...

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Episode 120 – Zero In on Small, Personalized Touches

Join us as we discuss a portrait of your pet, zeroing in on customer centricity, and how “mini” — and even “no” — have become big.. Painting, Disrupting, and Adapting – Oh My! Host Contact Information Email Dan: Dan@dangingiss.com Tweet Dan Gingiss: @DGingiss Email Joey: JoeyC@JoeyColeman.com DanGingiss.com JoeyColeman.com Subscribe to Experience This on Apple Podcasts Learn...

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Episode 119 – Using the Power of Nostalgia to Build Customer Connection

Join us as we discuss why your branding may spoil the experience, how to use nostalgia in unexpected ways, and what your culture says about your customer experience. Packaging, Listening, and Interviewing – Oh My! Host Contact Information Email Dan: Dan@dangingiss.com Tweet Dan Gingiss: @DGingiss Email Joey: JoeyC@JoeyColeman.com DanGingiss.com JoeyColeman.com Subscribe to Experience This on Apple...

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Episode 118 – I’ll Believe It When I See It

Join us as we discuss encouraging your customers to do business with your competitors, using visuals to connect at every step in the customer journey, and watching how brands behave when they don’t know they are being watched. Valuing, Videoing, and Voyeuring – Oh My! [Redesign the Experience] Burger King Wants You to Order a...

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Episode 117 – Making Your Mark on Brand Ambassadors

Join us as we discuss making your mark on your best customers, why the robots may be coming faster than we think, and how holiday shopping habits are changing amidst a global pandemic. Ambassadors, Game-Changers, and Shoppers – Oh My! [Dissecting the Experience] Making Your Mark on Brand Ambassadors Things We Mentioned in This Segment:...

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Episode 116 – The Sonic Brand of Your Experience

Join us as we discuss using handwritten notes to create connection, refreshing the sound of your brand, and trying to figure out what happened next when you only know the first half of the story. Connections, Cues, and Cameras – Oh My! [CX Press] If You Can’t Touch, Use a Personalized Touchpoint Things We Mentioned...

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Episode 115 – Making Every Touchpoint Matter Across the Entire Customer Journey

Join us as we discuss a camping trip gone awry, why every customer touchpoint matters, and thinking fast when money is on the line. Camping, Optimizing, and Winning – Oh My! [Listener Stories] A Camping Trip Gone Awry Things We Mentioned in This Segment: • Managing Expectations: A Customer Experience That Leaves Praise on the Table...

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