Happy New Year! Join us as we discuss: how a cable company made it easier to find the shows you want, a personalized way to introduce yourself to new customers, and a collection of New Year’s resolutions from the world of customer experience. Instructions, Introductions, and Resolutions. Oh my!
Join us as we discuss: how to implement ancient wisdom into your employee and customer training efforts, how to take a painful process and make it enjoyable every step of the way, and how iconic talk triggers conveniently enhance your customer experience. Tribal, Technical, and Bibliographical. Oh my!
Enjoy a series of “Christmas carol” variations as we explore call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the Show. Reindeer, Jingle...
Join us as we discuss: a coffee shop that helps patrons get their mojo on, how to leverage the knowledge of all of your customers in one place, and why words matter – if you want to sound smart. Caffeinated, Educated, and Articulated! Oh my!
Join us for a special “London Edition” as we discuss: avoiding turbulence at 35,000 feet, how to properly welcome someone at the border, and getting a haircut at the airport?! Flyers, Criers, and Clippers. Oh my!
Join us as we discuss: the live experience that tore apart the art world, the employee side of the experiential coin, and the power of birthday cards to drive annual renewals. The Banksy, The Employee, and The Birthday! Oh my!
Join us as we discuss: How the words you use in your website navigation really do make a difference, how saying the right thing can turn a failure into another try, and why aligning your internal culture with your brand may be the secret to some of the world’s most successful companies. Navigating, Motivating,...
Join us as we discuss new expectations for high-rise living, placing your order at a fast food restaurant, and staying top of mind in a world filled with distractions! Building Intention, Ordering Reinvention, and Paying Attention. Oh my!
Learn about the curious experiences of buttons that don’t work, appointments that don’t start on time, and a taste test that defies expectations. Buttons, Braces, and Botanicals! Oh my!
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