Episodes

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  • Experience Points Crossover Segment
  • Experience This Live
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  • Inside the Numbers
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  • Mythbusters - by Solvvy
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Episode 128 – The Recipe for a Successful Customer Experience

Join us as we discuss the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand – about hiring contractors. Findings, Flour, and Fixer-Uppers – Oh My! Referenced in the Show • The Definitive Guide to CX 2021 – by Conversocial • Bakers Hotline...

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Episode 127 – Secret Messages Create Special Connections

Join us as we discuss a secret message for an interstellar audience, making products that consumers actually want, and warning customers about bad things before they even realize it. Code Breaking, Custom Creating, and Fraud Alerting – Oh My! Referenced in the Show • “NASA Sent a Secret Message to Mars. Meet the People Who Decoded...

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Episode 126 – Predicting Key Elements of Future Customer Experiences

Join us as we discuss the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive predictive CX. Expectations, Simplifications, and Permutations – Oh My! Referenced in the Show • Coveo Relevance Report 2021: Ecommerce • Empire Carpet Augmented Reality • Prediction: The Future of...

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Episode 125 – An Experience to Remember

Join us as we discuss getting people to come to court, when the custom clothing experience just doesn’t measure up, and a remarkable birthday celebration at a car dealership. Summons, Suits, and Surprises – Oh My! Referenced in the Show • “Behavioral Nudges Reduce Failure to Appear for Court” – by Alissa Fishbane, Aurelie Ouss, and...

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Episode 124 – A Daily Dose of Personalized Experience

Join us as we discuss a new way to take your vitamins, how government regulations affect businesses, and creating intentional friction in e-commerce. Caring, Legislating, and Preventing– Oh My! Referenced in the Show • Care/of – personalized daily vitamins – receive 50% off your first order using Dan’s affiliate link: https://takecareof.com/invites/dgyygc • Facebook Encourages Regulation • “Friction in...

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Episode 123 – Precision Produces Enhanced Experiences

Join us as we discuss an advertisement with extra special details, cutting edge research on the power of online reviews, and a creative way to get customers to follow your directions. Skiing, Reviewing, and Cooking – Oh My! Referenced in the Show Check out the ad Joey saw from Stellar Equipment that showed the model’s...

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Episode 122 – Crystal Clean Experiences with Innovative Videos

Join us as we discuss using video to help explain things to your customers, avoiding irrelevance through digital innovation, and a maid service that is doing far more than just sweeping and dusting. Fixing, Digitizing, and Cleaning– Oh My! Referenced in the Show Check out the video Dan received from his auto technician: Host Contact...

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Episode 121 – The Sound and The Story

Join us as we discuss products that provide their own soundtrack, rockstars that aren’t real, and a story that made me want to try a brand new product. Making, Faking, and Salting – Oh My! Host Contact Information Email Dan: Dan@dangingiss.com Tweet Dan Gingiss: @DGingiss Email Joey: JoeyC@JoeyColeman.com DanGingiss.com JoeyColeman.com Subscribe to Experience This on Apple...

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Episode 120 – Zero In on Small, Personalized Touches

Join us as we discuss a portrait of your pet, zeroing in on customer centricity, and how “mini” — and even “no” — have become big.. Painting, Disrupting, and Adapting – Oh My! Host Contact Information Email Dan: Dan@dangingiss.com Tweet Dan Gingiss: @DGingiss Email Joey: JoeyC@JoeyColeman.com DanGingiss.com JoeyColeman.com Subscribe to Experience This on Apple Podcasts Learn...

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Episode 119 – Using the Power of Nostalgia to Build Customer Connection

Join us as we discuss why your branding may spoil the experience, how to use nostalgia in unexpected ways, and what your culture says about your customer experience. Packaging, Listening, and Interviewing – Oh My! Host Contact Information Email Dan: Dan@dangingiss.com Tweet Dan Gingiss: @DGingiss Email Joey: JoeyC@JoeyColeman.com DanGingiss.com JoeyColeman.com Subscribe to Experience This on Apple...

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