Episode 107 – The “Behind the Scenes” Elements and People that Make for a Remarkable Experience

Join us as we discuss the story behind the story of America’s biggest winery, CX heroes who remain behind-the-scenes, and a lifetime warranty that over-delivered.

Wines, Horns, and Suitcases – Oh My!

[Make the Required Remarkable] Your Brand Spirit Should Be Evident in Everything You Do

Things We Mentioned in This Segment:

Barefoot Wines – Making Things Beautiful Rockets Your Business Forward
The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand – by Bonnie Harvey and Michael Houlihan
• The Shadow
• Ed Asner
** Note: audio clip from “The Barefoot Spirit” used with permission.

[CX Press] The People Behind the Scenes “Make” The Customer Experience

Things We Mentioned in This Segment:

The goal-horn operator. The ‘Split the Pot’ seller. The Zamboni driver. Meet 8 behind-the-scenes people who make things go during Blackhawks games at the United Center – by Jimmy Greenfield of The Chicago Tribune

[Partnership with Avtex] Experience Points: What Happened?

Avtex
• Experience Points

[This Just Happened] Kenneth Cole’s Luggage Secret? Avoid Customer “Baggage” with a Strong Warranty

Things We Mentioned in This Segment:

• Kenneth Cole Luggage
Episode 89 – Travel Away with New Luggage
• Away Bags
• Episode 4 – Dissecting the Lands End Experience
• Episode 77 – How to Turn a Negative Experience into a Lifelong Customer

Host Contact Information

Email Dan: Dan@dangingiss.com

Tweet Dan Gingiss: @DGingiss

Email Joey: JoeyC@JoeyColeman.com

DanGingiss.com

JoeyColeman.com

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Episode Transcript

Download an automated (non-corrected) transcript of Episode 107 or read it below:

[SHOW INTRO]

Dan Gingiss (00:05):
Welcome to Experience This!

Joey Coleman (00:08):
Where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you, even more!

Dan Gingiss (00:18):
Always upbeat, and definitely entertaining customer retention, expert Joey Coleman.

Joey Coleman (00:23):
and social media expert. Dan Gingiss… serve as your hosts for a weekly dose of positive customer experience.

Dan Gingiss (00:31):
So hold onto your headphones… It’s time to Experience This!

Joey Coleman (00:39):
Get ready, for another episode of the Experience This! Show!