What Are You Reading?

We spend hours and hours nose deep in books. We believe that everything you read influences the experiences you create – so we’re happy to answer our favorite question – WHAT ARE YOU READING?

Episode 7: Siri Sings Queen, the 500-Year Business Plan, and Why Customers Complain Five year business plans?

More like 500-year business plans! Good customer service combined with a deep knowledge of your buyer’s tools, behaviors, and complaints can help your business rise above the competition and win the race for year after year (after year after year after year…).

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Episode 5: Why Trust Is the Difference Between Winning or Losing the CX Game

Getting your customers in the door means winning the first impression, no matter the quality of the product, while getting them to come back means showing them you trust them not to steal anything.

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