Three Takeaways

We’ve talked, you’ve listened. Now it’s time to ACT! There a many things you could do to take what you’ve learned in this episode and implement it – but at times that can feel overwhelming. Instead, why not just focus on THREE TAKEAWAYS.

Episode 41: The Summer Vacation Experience

Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.

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Episode 40: Transform a Customer Into a Brand Ambassador

How one employee turned a customer into a brand ambassador, a photographer focused on experience, and how a luggage company dealt with surprise regulations.

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