Three Takeaways

We’ve talked, you’ve listened. Now it’s time to ACT! There a many things you could do to take what you’ve learned in this episode and implement it – but at times that can feel overwhelming. Instead, why not just focus on THREE TAKEAWAYS.

Episode 41: The Summer Vacation Experience

September 25, 2018 CX Press, Dissecting the Experience, Make The Required Remarkable, Three Takeaways

Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.

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Episode 40: Transform a Customer Into a Brand Ambassador

June 26, 2018 CX Press, Dissecting the Experience, This Just Happened, Three Takeaways 00:31:57

How one employee turned a customer into a brand ambassador, a photographer focused on experience, and how a luggage company dealt with surprise regulations.

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