We’ve talked, you’ve listened. Now it’s time to ACT! There a many things you could do to take what you’ve learned in this episode and implement it – but at times that can feel overwhelming. Instead, why not just focus on THREE TAKEAWAYS.
Join us as we discuss: How the words you use in your website navigation really do make a difference, how saying the right thing can turn a failure into another try, and why aligning your internal culture with your brand may be the secret to some of the world’s most successful companies.
Navigating, Motivating, and Integrating. Oh my!
Join us as we discuss new expectations for high-rise living, placing your order at a fast food restaurant, and staying top of mind in a world filled with distractions!
Building Intention, Ordering Reinvention, and Paying Attention. Oh my!
Learn about the curious experiences of buttons that don’t work, appointments that don’t start on time, and a taste test that defies expectations.
Buttons, Braces, and Botanicals! Oh my!
Join us as we discuss the less-than-straight path of the typical B2B customer, the power of words as demonstrated by the one and only Mr. Rogers, and The Department of State’s efforts to make the customer journey efficient and effective.
Join us as we discuss several major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouths the other!
Join us as we discuss a coffee shop that caters to the deaf community, constructing a media stand without going crazy and, an entire state dedicated to customer experience.
Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.
How one employee turned a customer into a brand ambassador, a photographer focused on experience, and how a luggage company dealt with surprise regulations.