Join us as we discuss several major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouthed the other!
We’ve talked, you’ve listened. Now it’s time to ACT! There a many things you could do to take what you’ve learned in this episode and implement it – but at times that can feel overwhelming. Instead, why not just focus on THREE TAKEAWAYS.
Join us as we discuss a coffee shop that caters to the deaf community, constructing a media stand without going crazy and, an entire state dedicated to customer experience.
How one employee turned a customer into a brand ambassador, a photographer focused on experience, and how a luggage company dealt with surprise regulations.