Join us as we discuss: using experience to attract new audiences, building natural tourist attractions, and an Italian meal to remember… in Australia?
Prima Donnas, Penguins, and Pasta. Oh my!Read More
We love telling stories and sharing key insights you can implement – or avoid! – based on our experiences. Can you believe that THIS JUST HAPPENED?!
Join us as we discuss: new tactics to enhance your customer service in social media, how one school district deals with frustrated parents on snow days, and the airline that saved a wedding.
Responding, Rescheduling, and Recovering. Oh my!Read More
Join us as we discuss: how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of your customers, and how a credit card company optimizes for cardholder choice and convenience.
Glasses, Voices, and Choices. Oh my!
Join us for a special nonpartisan political episode as we discuss: how extreme political views can affect decision making, why the U.S. federal government shutdown had wide ranging impact, and how brands can help unite a divided nation.
Liberals, Conservatives, and Can’t we all just get along. Oh my!
Join us as we discuss: cutting edge customer journey mapping, counting the many customer experiences of Tokyo, Japan, and what to do when someone wants to learn more about your company but isn’t quite ready for the sale.
Individuals, Ichiban, and Interest. Oh my!
Join us as we discuss: fruits and vegetables that may not look pretty but still taste yummy, the coming of a marketing rebellion led by (who else?) the consumer, and an NBA basketball star who made a little girl’s dream come true.
Vegetables, Rebellions, and Sneakers. Oh my!
Happy New Year! Join us as we discuss: how a cable company made it easier to find the shows you want, a personalized way to introduce yourself to new customers, and a collection of New Year’s resolutions from the world of customer experience.
Instructions, Introductions, and Resolutions. Oh my!
Enjoy a series of “Christmas carol” variations as we explore call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the Show.
Reindeer, Jingle Bells, and Santa Claus – Oh my!
Join us as we discuss: the live experience that tore apart the art world, the employee side of the experiential coin, and the power of birthday cards to drive annual renewals.
The Banksy, The Employee, and The Birthday! Oh my!