I Love It – I Can’t Stand It

Sometimes the customer experience is amazing, and sometimes we just want to cry! Get ready for the rollercoaster ride in this edition of I LOVE IT! I CAN’T STAND IT!

Episode 12: What Cocktails and Doorknobs Do for Building Customer Relationships

From small businesses to airlines, if you’re not going above and beyond when building customer relationships, your customers will find someone who is.

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Episode 8: How Comcast Xfinity Is Changing Their Image Through Customer Care

Customer loyalty is most vulnerable when they are being transitioned from sales to management/maintenance. Keep your customers happy here and you’ll earn their business for years to come. So don’t pull a CX bait-and-switch by fumbling the handoff!

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Episode 3: Why Delta Airlines is Winning with Remarkable Legal Disclosures

Mandatory presentations are infamously dull. But in the right hands, it can be a customer experience opportunity. If you can make the required become remarkable, you will be positively seared in their memory forever!

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