Listener Stories

Episode 69 – Why an Emoji Says More Than You Think

Join us as we discuss:  How to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without cashiers.

Emojis, Surveys, and Sodas. Oh my!

Read More

Episode 61 – Why Your Packaging is Your First Brand Ambassador

Join us as we discuss: whether some customers should get better service than others, the keys to employee learning and development, and how you can use packaging to make a great first impression.

Premium Service, Curriculum and Packaging. Oh my!

Read More

Episode 56 – How to Turn Customers Into Champions of Your Brand

Join us as we discuss: what customers have to say about customer experience, how packaging can be designed for specific situations, and how one pizza brand saved New Year’s Eve. 

Surveys, Situations, and Saviors. Oh my!

Read More