There are so many great customer experience articles to read but who has the time? We summarize them and offer clear takeaways you can implement, starting tomorrow. Enjoy this segment of CX-PRESS where we read the articles so you don’t need to!
Enjoy a series of “Christmas carol” variations as we explore call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the Show.
Reindeer, Jingle Bells, and Santa Claus – Oh my!
Join us as we discuss: a coffee shop that helps patrons get their mojo on, how to leverage the knowledge of all of your customers in one place, and why words matter – if you want to sound smart.
Caffeinated, Educated, and Articulated! Oh my!
Join us for a special “London Edition” as we discuss: avoiding turbulence at 35,000 feet, how to properly welcome someone at the border, and getting a haircut at the airport?!
Flyers, Criers, and Clippers. Oh my!
Join us as we discuss: Why so many big brands are disappearing, the best customer service email ever, and freedom of choice at the ATM.
Bankruptcy, Advocacy, and Currency! Oh my!
Join us as we discuss: the live experience that tore apart the art world, the employee side of the experiential coin, and the power of birthday cards to drive annual renewals.
The Banksy, The Employee, and The Birthday! Oh my!
Join us as we discuss new expectations for high-rise living, placing your order at a fast food restaurant, and staying top of mind in a world filled with distractions!
Building Intention, Ordering Reinvention, and Paying Attention. Oh my!
Learn about the curious experiences of buttons that don’t work, appointments that don’t start on time, and a taste test that defies expectations.
Buttons, Braces, and Botanicals! Oh my!
Join us as we discuss the less-than-straight path of the typical B2B customer, the power of words as demonstrated by the one and only Mr. Rogers, and The Department of State’s efforts to make the customer journey efficient and effective.
Join us as we discuss several major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports team not valuing a 34-year season ticket holder, and a B2B partnership that faltered when one company publicly bad mouths the other!
Join us as we discuss how a flight crew delivered an out of this world experience for their passenger, how ending the relationship is just as important as starting the relationship, and how moving doesn’t have to be a nightmare experience.