CX Press

There are so many great customer experience articles to read but who has the time? We summarize them and offer clear takeaways you can implement, starting tomorrow. Enjoy this segment of CX-PRESS where we read the articles so you don’t need to!

Episode 1: How Amazon Surprises Customers and Transforms the Experience

Your customers are changing faster than ever before. In the past, you were compared to your competitors. Now your customers compare you to everyone they do business with – including innovation powerhouses like Uber, Amazon, Netflix, Airbnb, and Tesla.
Read More