CX Press

There are so many great customer experience articles to read but who has the time? We summarize them and offer clear takeaways you can implement, starting tomorrow. Enjoy this segment of CX-PRESS where we read the articles so you don’t need to!

Episode 1: How Amazon Surprises Customers and Transforms the Experience

September 19, 2017 Check Out This Number, CX Press, Make The Required Remarkable, This Just Happened 00:02:16

Your customers are changing faster than ever before. In the past, you were compared to your competitors. Now your customers compare you to everyone they do business with – including innovation powerhouses like Uber, Amazon, Netflix, Airbnb, and Tesla.
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