Episode 28: How an Unexpected Customer Experience Becomes Remarkable
How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone.
Check Out This Number
Listen in, while we try to stump and surprise each other with a “fantastic statistic” from the worlds of customer experience and customer service. It’s time to CHECK OUT THIS NUMBER!
Episode 27: How Small Customer Experience Improvements Can Add Up
How small customer experience improvements can add up to big changes, why signs tell you more than just where the bathroom is, and the do’s and don’ts of return policies.
Episode 26: How to Turn Mistakes into Customer Experience Opportunities
How you can turn mistakes into customer experience opportunities, IKEA’s risky marketing move that pays off, and what we can learn from a great meal delivery service.
Episode 25: Why Anticipating Your Customer’s Needs Makes All the Difference
Why technology is never as easy as it should be, how a commuter train line is anticipating your needs with a simple piece of paper, and one man’s journey across all 50 states.
Episode 24: How One Company Makes Classroom Learning Into a Remarkable Customer Experience for Kids
This week we look at things from a kids-eye view: how one company is making classroom learning about science into an experience for kids, what some real kids think about science when it’s fun, and what kids love and can’t stand about going to school.
Episode 23: Why The First 100 Days Are Key to Creating Lifelong Customers
How getting The First 100 Days® right can create lifelong customers, a unique day on the ocean you’ll never forget, and the difference between a good salesperson and a great salesperson.
Episode 22: Why Customer Service and Marketing Must Collaborate
Why customer service and marketing must collaborate, the dos (and don’ts) of conferences, and why a phone call is more important than you think.
Episode 21: A Simple Idea to Build Great Customer Relationships
How something unrelated to your business can be a great way to build strong customer relationships. Why making your life harder is the best way to make the customer experience better.
Episode 20: How to Surprise Your Customers by Thinking Ahead
How one hotel group won more Michelin stars than any other, why thinking ahead is the best way to surprise your customers, and why the people with your customer are just as important as your customer.
Episode 19: How Customer Experience Creates Your Brand
Why customer experience drives your brand, the keys to building great customer service habits, and why so few brands are using CX to differentiate.
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