Book Report

We’re excited to give you an overview of an important book, you should know about, as well as share some of our favorite passages as part of our next BOOK REPORT!

Episode 4: How Game of Thrones Turns Customer Experience on Its Head With a Single Block of Ice

Two things can transform the experience of any customer: trust and superfans. Trust your customers, tell inside jokes to superfans, and you will be rewarded with repeat business.

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