Why direct messaging is crucial to the customer experience of tomorrow when a “free” cruise isn’t really free, and how a CEO reports to his employees.
We’re excited to give you an overview of an important book, you should know about, as well as share some of our favorite passages as part of our next BOOK REPORT!
The question you need to ask yourself to test your customer experience, the greatest hits of retail failures, and the highs and lows of the retail experience.
How something unrelated to your business can be a great way to build strong customer relationships. Why making your life harder is the best way to make the customer experience better.
Why customer experience drives your brand, the keys to building great customer service habits, and why so few brands are using CX to differentiate.
Why a great service culture starts with corporate culture, how brands are pushing new frontiers in experiential marketing, and what gas rewards can teach us about the importance of a frictionless customer experience.
Two things can transform the experience of any customer: trust and superfans. Trust your customers, tell inside jokes to superfans, and you will be rewarded with repeat business.