Latest Episodes

  • All Segments
  • Agree To Disagree
  • Ask Us Anything
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience Points Crossover Segment
  • Experience This Live
  • I Love It - I Can't Stand It
  • Inside the Numbers
  • Listener Stories
  • Make The Required Remarkable
  • Mythbusters - by Solvvy
  • Redesign The Experience
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 128 – The Recipe for a Successful Customer Experience

Join us as we discuss the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand –...

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Episode 127 – Secret Messages Create Special Connections

Join us as we discuss a secret message for an interstellar audience, making products that consumers actually want, and warning customers about bad things before they even realize it....

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Episode 126 – Predicting Key Elements of Future Customer Experiences

Join us as we discuss the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive...

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Episode 125 – An Experience to Remember

Join us as we discuss getting people to come to court, when the custom clothing experience just doesn’t measure up, and a remarkable birthday celebration at a car dealership....

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Episode 124 – A Daily Dose of Personalized Experience

Join us as we discuss a new way to take your vitamins, how government regulations affect businesses, and creating intentional friction in e-commerce. Caring, Legislating, and Preventing– Oh My!...

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Episode 123 – Precision Produces Enhanced Experiences

Join us as we discuss an advertisement with extra special details, cutting edge research on the power of online reviews, and a creative way to get customers to follow...

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