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Episode 102 – Become Unforgettable Before Your Client Signs on the Dotted Line

Join us as we discuss infusing remarkable into your common interactions, switching the default mode to something legendary, and gaining attention with an international perspective. Cabos, Cameos, and Canadian...

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Episode 101: How Trends Shape and Influence Customer Expectations

Join us as we discuss what the past decade can teach us about the next decade, how a bespoke publisher creates raving fans, and how the future of personal...

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Episode 100 : The Best Experiences from the Experience This! Show

Join us as we look back on some of our favorite customer experience stories and celebrate our 100th episode with our Best of the Best show. 100 Episodes –...

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Episode 99 – The Upsides and Downsides of Investing in Customer Experience

Join us as we discuss a memorable employee onboarding experience, insurance for your… pizza?, and the cost of poor customer experience. Training, Explaining, and Draining – Oh My! [Dissecting...

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Episode 98 – Providing Great Experiences for Your Customers and the Earth

Join us as we discuss mobile phone cases you can bury in your garden, special privileges for those that make green choices, and the shifting expectations of thirsty customers!...

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Episode 97: The Benefits of Delivering Effortless Customer Experiences

Join us as we discuss how Amazon approaches customer service, a nefarious attempt to silence customers, and the unique challenges of replacing a mattress. Servicing, Calling, and Relaxing –...

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