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Latest Episodes
Episode 134 – A Clear Path Forward to Better Experiences
Join us as we discuss one of the greatest CEOs of this generation sharing his final thoughts, the common path to uncommon success, and a listener takes on customer...
Episode 133 – Forget Their Shoes – Step Into Your Customers’ Headphones
Join us as we discuss creating a workplace that employees and customers love, making your big ideas irresistible, and the power of a protagonist playlist. Consistency, Connections, and Crescendos...
Episode 132 – Promise to Make Your Experiences Better
Join us as we discuss a new app that helps you see even if you can’t, why making and keeping your promises is key to a successful experience, and...
Episode 131 – The Time is Right for Better Customer Experiences
Join us as we discuss offering new products to your raving customers, speaking words of encouragement when you aren’t in the room, and making the big leap to do...
Episode 130 – Innovation Leads to Better Access, Better Opportunities, and Better Laughs
Join us as we discuss making your website available to ALL customers, focusing on the little things to bring out creativity, and a restaurant known for its – Instagram...
Episode 129 – Video Energizing or Video Fatigue?
Join us as we discuss enticing your customers to come back after COVID, videos that capture your brand spirit, and managing camera fatigue in a video-based business environment. Flying,...