Latest Episodes

  • All Segments
  • Agree To Disagree
  • Ask Us Anything
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience Points Crossover Segment
  • Experience This Live
  • I Love It - I Can't Stand It
  • Inside the Numbers
  • Listener Stories
  • Make The Required Remarkable
  • Mythbusters - by Solvvy
  • Redesign The Experience
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 134 – A Clear Path Forward to Better Experiences

Join us as we discuss one of the greatest CEOs of this generation sharing his final thoughts, the common path to uncommon success, and a listener takes on customer...

Play Episode

Episode 133 – Forget Their Shoes – Step Into Your Customers’ Headphones

Join us as we discuss creating a workplace that employees and customers love, making your big ideas irresistible, and the power of a protagonist playlist. Consistency, Connections, and Crescendos...

Play Episode

Episode 132 – Promise to Make Your Experiences Better

Join us as we discuss a new app that helps you see even if you can’t, why making and keeping your promises is key to a successful experience, and...

Play Episode

Episode 131 – The Time is Right for Better Customer Experiences

Join us as we discuss offering new products to your raving customers, speaking words of encouragement when you aren’t in the room, and making the big leap to do...

Play Episode

Episode 130 – Innovation Leads to Better Access, Better Opportunities, and Better Laughs

Join us as we discuss making your website available to ALL customers, focusing on the little things to bring out creativity, and a restaurant known for its – Instagram...

Play Episode

Episode 129 – Video Energizing or Video Fatigue?

Join us as we discuss enticing your customers to come back after COVID, videos that capture your brand spirit, and managing camera fatigue in a video-based business environment. Flying,...

Play Episode