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Latest Episodes
Episode 89: Disrupt the Marketplace by Giving Customers What They Want
Join us as we discuss brands that keep (and don’t keep) their promises, putting the functionalities you want into your luggage, and helpful parking lots. Promises, Packing, and Parking...
Episode 88: How to Make Your Customers Go Away
Join us as we discuss how to make your customers go away, the exploding popularity of live chat, and how one retailer offers “returns made easy”… just not the...
Episode 87: The Extreme Application of Customer Personalization
Join us as we discuss a restaurant that makes meals specifically for you, a magician who wants you in on the trick, and a guide to living in the...
Episode 86: Discover How to Deliver a Truly Great Customer Experience
Join us as we discuss why customer satisfaction and profit might be at odds, a romance novelist who immerses herself in her characters, and how LEGO builds customer loyalty....
Episode 85: Stop Settling for Less than a Remarkable Experience
Join us as we discuss how raising the bar can come back to hurt you later, why fixing what ain’t broke might be a good idea, and why pricing...
Episode 84: Empower Your Customers to Have the Best Experience Possible
Join us as we discuss a new hot spot in Vegas serving an unusual target market, creative ways to build a relationship with your desired audience, and thoughtless messages...