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Latest Episodes
Episode 70 – How Small Details Add Up to Create Positive Customer Experiences
Join us as we discuss: the key takeaways from a designer of colored bricks, how behind the scenes activity can support your customer-facing activity, and how the art inside...
Episode 69 – Why an Emoji Says More Than You Think
Join us as we discuss: How to identify customer sentiment using more than just words, why asking for feedback shouldn’t annoy customers, and how a new store operates without...
Episode 68 – The Rewards of Taking Risks to Promote Inclusivity
Join us as we discuss: the role of gender in artificial intelligence, explaining a printed piece of paper using a video, and taking an online store into the mall....
Episode 67 – Creating Unique Experiences Through Exclusivity and Humor
Join us as we discuss: how humor can play a role in the customer experience, an unlikely alliance of fierce competitors, and a marketplace that helps bars set prices...
Episode 66 – Going One Step Beyond to Engage Customers in Unexpected Ways
Join us as we discuss: embracing conspiracies to liven up your experience, making everything you touch part of the experience, and paying attention to your customers’ celebrations so you...
Episode 65 – LIVE at EmpowerCX 2019
Join us as we discuss: the best parts of an international customer experience conference, the most remarkable experiences of the last year as shared by the listeners in our...