Experience This!
Latest Episodes
Episode 45: Making the Customer Journey Understandable and Efficient
Join us as we discuss the less-than-straight path of the typical B2B customer, the power of words as demonstrated by the one and only Mr. Rogers, and The Department of...
Episode 44: When Small Mistakes Turn Into BIG Problems
Join us as we discuss several major customer experience fails that were so easy to avoid including: a server blaming the kitchen for a food mistake, a professional sports...
Episode 43: Avoiding The Dark Side of A Customer Experience
Join us as we discuss how a flight crew delivered an out of this world experience for their passenger, how ending the relationship is just as important as starting...
Episode 42: Delivering Remarkable Experiences to Specific Types of Customers at Specific Times
Join us as we discuss a coffee shop that caters to the deaf community, constructing a media stand without going crazy and, an entire state dedicated to customer experience.
Episode 41: The Summer Vacation Experience
Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.
Episode 40: Transform a Customer Into a Brand Ambassador
How one employee turned a customer into a brand ambassador, a photographer focused on experience, and how a luggage company dealt with surprise regulations.