Experience This!
Latest Episodes
Episode 114 – What Are They They Thinking? Getting Inside Your Customer’s Mind
Join us as we discuss new ways to get inside your customer’s imagination, little details that help deliver big outcomes, and the excitement that comes from figuring out if...
Episode 113 – Getting Customers Talking – For the Right Reasons
Join us as we discuss reading in darkness, servicing on video, and confusing your customers. Floating, Humanizing, and Infuriating – Oh My! [CX Press] Not Seeing is Experiencing Things...
Episode 112 – Little Things Make a Big Difference in Customer Experience
Join us as we discuss a little touch that drew a lot of attention, the power of seeing someone’s face when they speak, and a viral sensation that brought...
Episode 111 – Take the Mystery Out of CX By Connecting with Your Customers
Join us as we discuss the mysteries of mystery shopping, texting for help, and why channel switching is a good way to anger your customers. Mysteries, Queries, and Quandaries...
Episode 110 – Creating Moving Experiences for People Who Are Moving
Join us as we discuss how to conclude a business relationship in a remarkable way, making it easy for your customers to comply with your contracts, and archaic interactions...
Episode 109 – Enhancing the Experience with Efficiency and Effectiveness
Join us as we discuss using technology to know where to go, the move to telemedicine during the pandemic, and a framework for creating more content than you could...