Latest Episodes

  • All Segments
  • Agree To Disagree
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  • CX Press
  • Dissecting the Experience
  • Experience This Live
  • I Love It - I Can't Stand It
  • Listener Stories
  • Make The Required Remarkable
  • Say What!
  • Start the Conversation
  • This Just Happened
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Episode 86: Discover How to Deliver a Truly Great Customer Experience

Join us as we discuss why customer satisfaction and profit might be at odds, a romance novelist who immerses herself in her characters, and how LEGO builds customer loyalty....

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Episode 85: Stop Settling for Less than a Remarkable Experience

Join us as we discuss how raising the bar can come back to hurt you later, why fixing what ain’t broke might be a good idea, and why pricing...

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Episode 84: Empower Your Customers to Have the Best Experience Possible

Join us as we discuss a new hot spot in Vegas serving an unusual target market, creative ways to build a relationship with your desired audience, and thoughtless messages...

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Episode 83: Enhance the Experience by Making Customer Needs a Priority

Join us as we discuss why trying to enhance the experience might actually cause you to lose customers, how customers are affected after a corporate merger or acquisition, and...

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Episode 82: Make Sure Your Experiences are Accessible to ALL of Your Customers

 Join us as we discuss a restaurant designed to create an inclusive experience, the challenges of becoming an older customer, and how healthcare if failing the customers that need...

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Episode 81: Using Surprise and Delight to Transform the Customer Experience

Join us as we discuss the evolving role of the chief experience officer, a charity’s efforts to overhaul the donor experience, and a Thanksgiving treat for one bank’s customers....

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