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Latest Episodes
Episode 64 – The Importance of Understanding Your Target Market
Join us as we discuss: a coffee shop without any people in it, a bank advertisement without understandable words in it, and what we love and can’t stand about...
Episode 63 – Remarkable Experiences Down Under
Join us as we discuss: using experience to attract new audiences, building natural tourist attractions, and an Italian meal to remember… in Australia? Prima Donnas, Penguins, and Pasta. Oh...
Episode 62 – How to Build Community with Communication
Join us as we discuss: new tactics to enhance your customer service in social media, how one school district deals with frustrated parents on snow days, and the airline...
Episode 61 – Why Your Packaging is Your First Brand Ambassador
Join us as we discuss: whether some customers should get better service than others, the keys to employee learning and development, and how you can use packaging to make...
Episode 60 – Using Technology and Vision to Provide the Best Customer Experiences
Join us as we discuss: how one company used a modern vision to disrupt a centuries old industry, how technology makes it easier to listen to the voice of...
Episode 59 – Bringing People Together by Taking a Stand
Join us for a special nonpartisan political episode as we discuss: how extreme political views can affect decision making, why the U.S. federal government shutdown had wide ranging impact,...