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Latest Episodes
Episode 118 – I’ll Believe It When I See It
Join us as we discuss encouraging your customers to do business with your competitors, using visuals to connect at every step in the customer journey, and watching how brands...
Episode 117 – Making Your Mark on Brand Ambassadors
Join us as we discuss making your mark on your best customers, why the robots may be coming faster than we think, and how holiday shopping habits are changing...
Episode 116 – The Sonic Brand of Your Experience
Join us as we discuss using handwritten notes to create connection, refreshing the sound of your brand, and trying to figure out what happened next when you only know...
Episode 115 – Making Every Touchpoint Matter Across the Entire Customer Journey
Join us as we discuss a camping trip gone awry, why every customer touchpoint matters, and thinking fast when money is on the line. Camping, Optimizing, and Winning –...
Episode 114 – What Are They They Thinking? Getting Inside Your Customer’s Mind
Join us as we discuss new ways to get inside your customer’s imagination, little details that help deliver big outcomes, and the excitement that comes from figuring out if...
Episode 113 – Getting Customers Talking – For the Right Reasons
Join us as we discuss reading in darkness, servicing on video, and confusing your customers. Floating, Humanizing, and Infuriating – Oh My! [CX Press] Not Seeing is Experiencing Things...