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Episode 95: It’s The Little Things That Make You Stand Out from the Competition

Join us as we discuss the added difficulty of ordering very large items online, a loss of identity in one major travel industry, and what we love — and...

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Episode 94: The COVID-19 Experience

Thanks for joining us for a special episode of the Experience This! Show podcast. Depending on when you first became aware of the novel coronavirus COVID-19 and its impact...

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Episode 93: Appeal to New Customers by Creating New Experiences

Join us as we discuss using modern tools to showcase classical art, a museum where kids can touch the exhibits, and how to create even more time to serve...

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Episode 92: Discover How Listening to Customers Can Help Even the Most-Maligned Industries Improve Their CX

Join us as we discuss an immersive experience meant to inspire creative design, one place where the robots may be meeting their demise, and how to improve the most-...

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Episode 91 – Make Spaces Fun and Familiar to Keep Customers Coming Back for More

Join us as we discuss reinventing the shopping mall, the experience of becoming a new manager, and how the comforts of home can make strange places feel more familiar....

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Episode 90 – Using Video to Show What You’re Trying to Say

Join us as we discuss ten things that define your future customer, using video in place of print, and connecting with your customers offline! Principles, Videos, and Tissues –...

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