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Latest Episodes
Episode 79: Customers Like to Share Their Remarkable Experiences
Join us as we discuss: A plethora of positive customer experience stories, a debate about all of those subscription boxes, and a man who creates music on the fly....
Episode 78: Using Artificial Intelligence to Support Your Customers
Join us as we discuss using AI to train your customer service reps, the internal path to entrepreneurial peace, and the ways one customer can positively and negatively impact...
Episode 77 : Using Customization To Create Lifelong Loyalty
Join us as we discuss: The easiest return ever, a personalized image strategy, and how to dig deep into your personal space and share it with the world. Cooks,...
Episode 76: How to Create Amazing Experiences Before They Become a Customer
Join us as we discuss the perils of automated outreach, the benefit of taking a few minutes to do your homework before speaking with a prospect, and how your...
Episode 75: How to Live Up to the Standard of Making a Customer’s Entire Day
Join us as we discuss how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense...
Episode 74: Paying Attention to Shifting Behaviors Can Lead to Increased Customer Satisfaction
Join us as we discuss rewriting your message to acknowledge current realities, the pros and cons of sharing your email address, and the perils of always being connected. Binging,...