Latest Episodes

  • All Segments
  • Agree To Disagree
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience This Live
  • I Love It - I Can't Stand It
  • Listener Stories
  • Make The Required Remarkable
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 104 – Get People Talking with a Free Prize Inside

Join us as we discuss talking to customers in uncertain times, a remarkable credit card experience, and the power of Cracker Jack-esque surprises. Canadian Professors, Apple Cards, and Inflatable...

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Episode 103 – Adding a Little Sparkle Makes Your Experience Remarkable

Join us as we discuss major shifts in customer expectations, a not-so-average birthday celebration, and turning customers into raving fans. Pivoting, Celebrating, and Dedicating – Oh My! [Dissecting the...

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Episode 102 – Become Unforgettable Before Your Client Signs on the Dotted Line

Join us as we discuss infusing remarkable into your common interactions, switching the default mode to something legendary, and gaining attention with an international perspective. Cabos, Cameos, and Canadian...

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Episode 101: How Trends Shape and Influence Customer Expectations

Join us as we discuss what the past decade can teach us about the next decade, how a bespoke publisher creates raving fans, and how the future of personal...

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Episode 100 : The Best Experiences from the Experience This! Show

Join us as we look back on some of our favorite customer experience stories and celebrate our 100th episode with our Best of the Best show. 100 Episodes –...

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Episode 99 – The Upsides and Downsides of Investing in Customer Experience

Join us as we discuss a memorable employee onboarding experience, insurance for your… pizza?, and the cost of poor customer experience. Training, Explaining, and Draining – Oh My! [Dissecting...

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