Latest Episodes

  • All Segments
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Episode 76: How to Create Amazing Experiences Before They Become a Customer

Join us as we discuss the perils of automated outreach, the benefit of taking a few minutes to do your homework before speaking with a prospect, and how your...

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Episode 75: How to Live Up to the Standard of Making a Customer’s Entire Day

Join us as we discuss how sometimes what you see isn’t necessarily wise to believe, how to create a remarkable experience in a commoditized industry, and why the sense...

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Episode 74: Paying Attention to Shifting Behaviors Can Lead to Increased Customer Satisfaction

Join us as we discuss rewriting your message to acknowledge current realities, the pros and cons of sharing your email address, and the perils of always being connected. Binging,...

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Episode 73: How to Overcome Negative Reviews and Create Stronger Customer Relationships

Join us as we discuss: The future of customer engagement, why it pays to read the fine print, and how human-to-human interactions are the key to customer experience success....

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Episode 72: If You Really Want to Show Your Customers that You are Loyal, Don’t Expire Their Loyalty Points!

Join us as we discuss one of the biggest annoyances in air travel, treating your most loyal customers poorly, and the importance of learning all you can about your...

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Episode 71: How a Baseball Team with a Unique Culture Transformed the Fan Experience

Join us as we discuss an entertainment spectacle with some baseball in the middle, building a culture of experience, and how to be successful by standing out. Bananas, Baseball,...

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