Latest Episodes

  • All Segments
  • Agree To Disagree
  • Ask Us Anything
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience Points Crossover Segment
  • Experience This Live
  • I Love It - I Can't Stand It
  • Listener Stories
  • Make The Required Remarkable
  • Mythbusters - by Solvvy
  • Redesign The Experience
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 121 – The Sound and The Story

Join us as we discuss products that provide their own soundtrack, rockstars that aren’t real, and a story that made me want to try a brand new product. Making,...

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Episode 120 – Zero In on Small, Personalized Touches

Join us as we discuss a portrait of your pet, zeroing in on customer centricity, and how “mini” — and even “no” — have become big.. Painting, Disrupting, and...

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Episode 119 – Using the Power of Nostalgia to Build Customer Connection

Join us as we discuss why your branding may spoil the experience, how to use nostalgia in unexpected ways, and what your culture says about your customer experience. Packaging,...

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Episode 118 – I’ll Believe It When I See It

Join us as we discuss encouraging your customers to do business with your competitors, using visuals to connect at every step in the customer journey, and watching how brands...

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Episode 117 – Making Your Mark on Brand Ambassadors

Join us as we discuss making your mark on your best customers, why the robots may be coming faster than we think, and how holiday shopping habits are changing...

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Episode 116 – The Sonic Brand of Your Experience

Join us as we discuss using handwritten notes to create connection, refreshing the sound of your brand, and trying to figure out what happened next when you only know...

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