Latest Episodes

  • All Segments
  • Agree To Disagree
  • Ask Us Anything
  • Book Report
  • Check Out This Number
  • CX Press
  • Dissecting the Experience
  • Experience Points Crossover Segment
  • Experience This Live
  • I Love It - I Can't Stand It
  • Inside the Numbers
  • Listener Stories
  • Make The Required Remarkable
  • Mythbusters - by Solvvy
  • Redesign The Experience
  • Say What!
  • Start the Conversation
  • This Just Happened
  • Three Takeaways
  • What Are You Reading?

Episode 131 – The Time is Right for Better Customer Experiences

Join us as we discuss offering new products to your raving customers, speaking words of encouragement when you aren’t in the room, and making the big leap to do...

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Episode 130 – Innovation Leads to Better Access, Better Opportunities, and Better Laughs

Join us as we discuss making your website available to ALL customers, focusing on the little things to bring out creativity, and a restaurant known for its – Instagram...

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Episode 129 – Video Energizing or Video Fatigue?

Join us as we discuss enticing your customers to come back after COVID, videos that capture your brand spirit, and managing camera fatigue in a video-based business environment. Flying,...

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Episode 128 – The Recipe for a Successful Customer Experience

Join us as we discuss the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand –...

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Episode 127 – Secret Messages Create Special Connections

Join us as we discuss a secret message for an interstellar audience, making products that consumers actually want, and warning customers about bad things before they even realize it....

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Episode 126 – Predicting Key Elements of Future Customer Experiences

Join us as we discuss the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive...

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