Experience This!
Latest Episodes
Episode 55 – The Power of a Personalized Customer Experience
Happy New Year! Join us as we discuss: how a cable company made it easier to find the shows you want, a personalized way to introduce yourself to new...
Episode 54 – Creating Iconic Talk Triggers and Making Your Experience More Convenient
Join us as we discuss: how to implement ancient wisdom into your employee and customer training efforts, how to take a painful process and make it enjoyable every step...
Episode 53 – The Christmas Carol Customer Experience
Enjoy a series of “Christmas carol” variations as we explore call center agent best practices, the downside of a new website, the value of customers, the importance of keeping...
Episode 52 – Getting Your Customer Experience Mojo On
Join us as we discuss: a coffee shop that helps patrons get their mojo on, how to leverage the knowledge of all of your customers in one place, and...
Episode 51: The Remarkable Aspects of the British Experience
Join us for a special “London Edition” as we discuss: avoiding turbulence at 35,000 feet, how to properly welcome someone at the border, and getting a haircut at the...
Episode 50: Always Make It About the Customer
Join us as we discuss: Why so many big brands are disappearing, the best customer service email ever, and freedom of choice at the ATM. Bankruptcy, Advocacy, and...