Experience This!
Latest Episodes
Episode 68 – The Rewards of Taking Risks to Promote Inclusivity
Join us as we discuss: the role of gender in artificial intelligence, explaining a printed piece of paper using a video, and taking an online store into the mall....
Episode 67 – Creating Unique Experiences Through Exclusivity and Humor
Join us as we discuss: how humor can play a role in the customer experience, an unlikely alliance of fierce competitors, and a marketplace that helps bars set prices...
Episode 66 – Going One Step Beyond to Engage Customers in Unexpected Ways
Join us as we discuss: embracing conspiracies to liven up your experience, making everything you touch part of the experience, and paying attention to your customers’ celebrations so you...
Episode 65 – LIVE at EmpowerCX 2019
Join us as we discuss: the best parts of an international customer experience conference, the most remarkable experiences of the last year as shared by the listeners in our...
Episode 64 – The Importance of Understanding Your Target Market
Join us as we discuss: a coffee shop without any people in it, a bank advertisement without understandable words in it, and what we love and can’t stand about...
Episode 63 – Remarkable Experiences Down Under
Join us as we discuss: using experience to attract new audiences, building natural tourist attractions, and an Italian meal to remember… in Australia? Prima Donnas, Penguins, and Pasta. Oh...